Privacy Policy
This policy was last updated on 3/5/25.
This privacy policy applies to personal information collected by Effective Schools Solutions, LLC (ESS) via this website (www.effectiveschoolsolutions.com, or the “Site”) or any other medium as we provide mental health and behavioral support services to school districts (the “Services”).
Customer Support
Effective School Solutions, LLC
121 Chanlon Road
New Providence, NJ 07974
The Information We Collect
The Site
The Site is intended for adults located within the United States. The Site collects the following personally identifiable information when you voluntarily complete a “Contact” form or a form to download information about the ESS program:
- Name
- Email Address
- Phone Number
- School District
- Title
The contact form also requests that you provide a subject and a brief message, both of which are chosen by you.
The Site collects no other personally identifiable information, nor does it collect any financial data.
However, our web servers may automatically collect and log web usage data and other information from you when you visit the Site. This information, including the Internet Protocol address of the device you use to access the Site, referring site, pages viewed and length of visit, informs us about how visitors use and navigate our Site. We may also use a third-party service (such as Google Analytics) to track trends and Site usage.
Finally, although the Site does not have third-party advertising, it does contain cookies from third-party advertising networks that are capable of tracking visitors to other websites elsewhere on the Internet.
The Services
In providing the Services, we may collect the following types of information from school districts, their families, and students:
- Names and contact information;
- Medical history and treatment information;
- Academic information such as grades, disciplinary records, and attendance records; and
- Any other information voluntarily provided to us by students, families, or school districts
How we use personal information
We use the personal information that we collect to operate the Site and provide our Services. We may use personal information for the following purposes:
- Providing, maintaining, understanding, and improving the Site and Services, including but not limited to providing mental health and behavioral support services;
- Responding to inquiries about the Site and Services;
- Communicating with students, families, and school districts about the Site and Services;
- Complying with ESS’s legal obligations and assisting school districts in complying with their legal obligations;
- Processing transactions with school districts and users, such as processing account information and billing;
- Protecting the rights of ESS and others;
- For the purpose for which the information was provided to us; and
- For any other purpose to which the data subject consents at the time that the personal information is collected.
How we share personal information
If ESS collects personal information on behalf of a school district, it may share any of that personal information with that school district and, as approved by the school district, the student’s family.
Additionally, ESS may provide third parties with personal information that ESS collected via the Site or providing Services, provided that the sharing is conducted for one of the following purposes
- Obtaining services from third-party service providers, such as IT and technical support, data hosting, accounting, and payment service providers;
- Providing services or fulfilling transactions requested by users or school districts;
- Complying with legal requirements and responding to lawful court orders and other valid legal process;
- As part of a merger, acquisition, bankruptcy, asset sale, financing, restructuring, consolidation, liquidation, or similar corporate transaction;
- Protecting the rights, property, or safety of ESS or others, or to assist in the investigation of fraud or any other unlawful activity;
- Transferring aggregate or anonymized information, provided that no individual could be identified by the information; and
- Under any other circumstance to which the data subject consents after being notified.
Except as expressly detailed above, we will never share, sell, or rent personal information to any third party without so disclosing herein and, where necessary, obtaining necessary consent. If you have given your consent for us to use or share your personal information in a particular way, but later change your mind, you should contact us at privacy@effectiveschoolsolutions.com and we will stop doing so.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes.
Family Educational Rights and Privacy Act
Some data collected and processed by ESS in providing the Services may be governed by the Family Educational Rights and Privacy Act (FERPA), which limits the disclosure of students’ educational records. For FERPA-covered personal information, ESS is appointed as a “school official” as that term is used in FERPA and has a legitimate educational interest for carrying out its responsibilities in providing the Services. ESS only uses FERPA-covered personal information to provide Services to ESS’s clients and those clients’ students and to improve its Services. Students and their families may have specific rights regarding access to or correction of their FERPA-covered information. Email privacy@effectiveschoolsolutions.com with questions, requests, or concerns about FERPA-covered information.
Use of Cookies
Like most websites, we may employ cookies or other browser identification techniques to help visitors more efficiently use the Site. A cookie is a string of information that is sent by a website and stored on a user’s hard drive. Cookies can enhance your experience by storing your preferences and customizing content for you. If you do not want your browser to accept cookies, you can modify the cookie option in your browser’s settings. You can also set your browser to notify you when a site sends you a cookie
Our Site does not honor Do Not Track signals from browsers.
Your privacy rights
Depending on where you reside, you may have certain privacy and data protection rights, including the ability to access, correct, and delete certain personal information. To the extent that ESS is a service provider or processor for a client, requests to exercise those rights should be directed to that client. For more information about exercising privacy and data protection rights, you may contact ESS at privacy@effectiveschoolsolutions.com
Security
We take reasonable security measures to protect against unauthorized access to or unauthorized alteration, disclosure, or destruction of personal information within our custody or control. Our Site uses SSL technology (indicated by https: in the URL) when receiving credit card information, and we review and update our security measures as appropriate.
We restrict access to personal information to ESS employees, contractors, and agents who need to know that information in order to operate, develop, or improve our services. These individuals are bound by confidentiality obligations and may be subject to disciplinary measures, which may include termination and criminal prosecution, if they fail to meet these obligations.
While we have measures in place to help prevent unauthorized access, maintain data security and make proper use of the information that we collect, no transmission of data over the Internet is guaranteed to be completely secure; and we cannot guarantee the security of personal information.
Retention of personal information
We keep personal information for no longer than necessary for the business need for which the personal information is processed. The length of time for which we retain personal information depends on the purposes for which we collect and use it and/or as required to comply with applicable laws and to establish, exercise or defend our legal rights.
Children’s Privacy
The Site is intended to be accessed by adults in the United States. We do not knowingly collect personally identifiable information on the Site from children under the age of 13. If we learn that we have personally identifiable information on a child under the age of 13 we will delete that information.
Non-U.S. Visitors to the Site
The Site is directed towards adults who reside in the United States, and ESS provides services only within the United States. It is not our intent to gather personally identifiable information from individuals residing outside of the United States. If you are located outside of the United States, the information you provide to ESS will be transferred to the United States whose laws may not provide the same level of protection for personal information as your home country. By using the Site, you consent to this transfer.
SMS PRIVACY STATEMENT
SMS Privacy Policy
Effective School Solutions is committed to protecting your privacy. This Privacy Policy (the “Policy”) governs how we treat the Personal Information that we collect and receive from you in connection with your use of the SMS Service (“Service”), which we make available to you through a third-party service provider. This Policy is incorporated into the Terms of Service.
By using the Service, you agree to the terms of this Policy. Effective School Solutions reserves the right, in its sole discretion, to modify or change this Policy at any time with or without prior notice to you. The date of the last update will be posted at the top of this Policy for your convenience. This Policy, and any changes, are effective as soon as posted. Your continued use of the Service following the posting of any changes to the Policy constitutes your full acceptance of those changes.
“Personal Information” is information that individually identifies you, such as your mobile phone number or user/screen name, as well as any Personal Information that you choose to include in messages you send through the Service.
What Personal Information is collected about you
Through the use of the Service, Effective School Solutions will receive the following information from our third party service provider: your mobile phone number when you send a text message to us, the text of messages that you send to other users of the Service, any user or screen name that you select in connection with the Service, as well as any comments or feedback regarding the Service that you send to us.
How Effective School Solutions uses Personal Information about you
We use Personal Information to (a) provide you with the Service, (b) process and respond to inquiries, (c) improve the Service, (d) if necessary, contact you with important announcements or messages, (e) conduct research, and (f) provide anonymous reporting for internal and external clients and partners.
Each message that you send through the Service (either to us or to other users of the Service) is stored on our servers. We retain these messages on our servers. Effective School Solutions utilizes servers and services owned by third parties.
Disclosure of your information
We will not rent or sell your Personal Information to other companies or individuals, unless we have your consent. We may use or disclose such information in any of the following limited circumstances:
- We have your consent.
- We need to enforce our Terms of Service.
- We provide such information to trusted businesses or persons for the sole purpose of processing Personal Information on our behalf. When this is done, it is subject to agreements that oblige those parties to process such information only on our instructions and in compliance with this Policy and appropriate confidentiality and security measures. If the third party fails to comply with our terms, Effective School Solutions is not accountable in any way for any liability or reimbursement.
- We provide such information to third parties who have entered into non-disclosure agreements with us.
- We provide such information to a company controlled by, or under common control with, Effective School Solutions for any purpose permitted by this Policy.
- We respond to subpoenas, court orders, or legal process, or to establish or exercise our legal rights, or the legal rights of others, or defend against legal claims.
- We believe it is necessary to share Personal Information to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of Effective School Solutions Terms of Service, or as otherwise required by law.
- We transfer Personal Information about you if Effective School Solutions is, or its assets are, acquired by or merged with another company.
We may share aggregated information with others without further notice. An example of this would be the number of people who used the Service in a given month or the total number of texts sent in a given week.
Security
Effective School Solutions takes precautions to ensure the security of your Personal Information, including ensuring that our third party service providers protect the security of your Personal Information. However, we cannot guarantee that hackers or unauthorized personnel will not gain access to your Personal Information despite our efforts. You should note that in using the Service, your information will travel through third party infrastructures which are not under our control (such as a third party SMS delivery platform or your carrier network).
We cannot protect, nor does this Policy apply to, any information that you transmit to other users. You should never transmit personal or identifying information to other users.
Opting in
A mobile user might opt-in by:
Entering a phone number online,
Sending an Mobile Originating (MO) message containing an advertising keyword,
Filling out a paper form that includes their phone number, or
Signing up at a point-of-sale location.
Opting out
Effective School Solutions third-party service provider gives you the ability to opt out of the Service for any reason. You can opt out by texting “STOP” or “QUIT” to the 10-digit long code phone number used to message you.
We reserve the right to send you certain communications relating to the Service, such as announcements and administrative messages, without offering you the opportunity to opt-out of receiving them.
California Residents:
You have the right to access, correct, or delete your personal information subject to limited exceptions. If you wish to exercise these rights, please contact us by texting HELP to the 10-digit long code phone number used to message you.
Children
The Service is not intended for children under 13, and Effective School Solutions does not knowingly collect information from children under the age of 13.
Children aged 13 or older should not submit any Personal Information without the permission of their parents or guardians. By using the Service, you are representing that you are at least 18, or that you are at least 13 years old and have your parents’ permission to use the service.
Intended audience
Effective School Solutions requires that users of this service be limited to US residents only.
Questions or concerns?
If you have any additional questions regarding this Policy, please feel free to contact us any time by texting “HELP” to the 10-digit long code phone number used to message you.
SMS TERMS OF SERVICE
- When you opt-in to the service, we may send you SMS messages to notify you of any updates to your application status and to engage in discussion throughout your application process. This includes promotional messages, updates, and alerts from Effective School Solutions (“ESS”).
- By using our SMS service, you agree to our terms of use. Unauthorized use is prohibited.
- You can cancel the SMS service at any time. Just text “STOP” to unsubscribe. After you send the SMS message “STOP” to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to opt-in again, just reply START to the phone number you unsubscribed to and we will start sending SMS messages to you again.
- If you are experiencing issues with the messaging program you can reply with the keyword “HELP” for more assistance, or you can get help directly at recruiting@effectiveschoolsolutions.com.
- Carriers are not liable for delayed or undelivered messages.
- As always, message and data rates may apply for any messages sent to you from us and to us from you. Message frequency may vary. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.
- Any and all disputes arising out of use of the service shall be governed by the laws of the State of New Jersey, without regard to its conflict of law principles. By using our SMS service, you consent to the jurisdiction of such courts and waive any objection to such jurisdiction or venue.
- If you have any questions regarding privacy, please read our SMS Privacy Statement.
- We may update these terms of service from time to time. Any changes will be posted on our website, and the updated terms will take effect upon posting.